Further banking blow in Moray as TSB announce closure of Keith branch

Commenting after TSB announced that it will be closing its Keith branch and reducing opening hours in other branches throughout Moray, Conservative MP Douglas Ross said: 

“This is yet another blow for Keith just months after Bank of Scotland announced they were closing their branch in the town, TSB have followed suit.

“I’m extremely disappointed that customers won’t be informed about this until after Easter.  It seems like other banks, TSB care little about customer care given the decision to close this branch and the shoddy way they are conveying this information to their customers.

“I’ve been told that 30% of TSB customers in Keith are aged 65 and over and this is a group that are less likely to use alternative banking methods and will be disproportionately affected by the closure. 

“For both individual and business customers in the town this is a highly regrettable move by TSB and once again we see banks taking communities in Moray for granted. In the space of just a few months, Keith will go from having three banks to only one.

“I continue to raise the impact of bank closures with UK Government ministers as I believe they have to do more to protect banks in areas such as Moray and other parts of Scotland and the UK. 

“But the banks also have to step up and meet the needs of their customers. They should have a moral obligation to provide services in local communities. Instead they are closing a branch with no consultation and little consideration for their customers while expecting them to bank at different locations - sometimes a considerable distance away - or move to online banking which is not suitable or acceptable for every customer.”